Answers for Canadian SIP trunking

What is E911?

E911, or Enhanced 9-1-1, is an emergency calling service that provides emergency operators with information such as the caller’s telephone number and location, helping emergency responders reach the person requiring assistance. CRTC

Emergency calling over VoIP can operate differently from traditional telephone service. A call may first reach a specialized emergency call center, where an operator confirms the caller’s location and callback number before transferring the call to the appropriate local emergency response center. Callers should always be prepared to provide their actual location and telephone number. CRTC

A mandatory CRTC requirement

Access to 9-1-1 is a mandatory regulatory requirement for providers of local telephone and local VoIP services in Canada, including resellers. It is not an optional service feature. The applicable requirements depend on the service being provided, including whether Basic or Enhanced 9-1-1 is required. Telecom Decision CRTC 2005-21 establishes emergency service obligations for local VoIP providers, and Telecom Regulatory Policy CRTC 2016-12 makes applicable 9-1-1 obligations directly enforceable against resellers. CRTC

Providing service through a wholesale, resale or white-label arrangement does not remove these obligations. Providers remain responsible for compliance when delivering local telephone services under their own brand, even when another carrier supplies the underlying network or emergency calling service. crtc.gc.ca

Proper listings are required for every account type

IXICA requires wholesale, resale, white-label and business accounts using its local voice services to have properly provisioned emergency calling and accurate E911 listings. Business customers must meet IXICA’s service and telephone-system configuration requirements; customers reselling telephone services must also fulfill their applicable CRTC obligations.

Proper provisioning includes the following:

• Accurate physical location information. Emergency listings must identify the location where the service is used—not simply the billing address, reseller’s office, or corporate headquarters. Include relevant suite, floor, or building details, and update the information whenever a location changes. CRTC
• A registered emergency caller ID. Every telephone number that can be presented as the caller ID on a 9-1-1 call must have the appropriate emergency listing. A separate listing is not necessarily required for every incoming telephone number if the telephone system reliably substitutes a registered emergency caller ID associated with the correct location. 
• Correct telephone-system configuration. IXICA requires emergency calls to present a valid, provisioned callback number—not an anonymous identity, an internal extension, or an unregistered number. Telephone systems must override ordinary caller ID settings where necessary. The CRTC’s business telephone-system best practices also recommend direct 9-1-1 dialling without a prefix, where technically feasible, and a callback number reachable from outside the system. 
• Appropriate arrangements for multiple locations and remote users. Each location must be accounted for through suitable emergency caller IDs, location records, and routing. A shared business telephone number must not cause callers at different premises to be incorrectly identified as calling from a single head-office address.

Customer notification and ongoing responsibilities

Providers of nomadic or fixed/non-native local VoIP services must explain the limitations of their emergency calling service and obtain the customer’s express acknowledgement before service begins. Required disclosures include information at sign-up and installation, in marketing materials and service terms, and through an accessible website link. Simply activating emergency calling does not satisfy the complete regulatory requirement. CRTC

VoIP emergency calling can be affected by power failures, Internet outages, equipment problems, and incorrect location records. Business customers must ensure that employees and other potential users understand these limitations and know to provide their current location when calling 9-1-1. CRTC

E911 service through IXICA

IXICA provides emergency calling services and E911 provisioning support. Customers and resellers must supply accurate information, maintain their listings, and ensure that their telephone systems present the correct emergency caller ID. Listings must be completed before users are given access to the service. Contact IXICA support to arrange authorized testing rather than placing an uncoordinated test call to 9-1-1.

Contact IXICA to arrange E911 service, review your listings, or confirm the requirements for your wholesale, resale, white-label or business account.

What is TTY/711 service?

TTY, short for teletypewriter, is an accessibility technology that allows people who are Deaf, deafened, hard of hearing, or have a speech disability to communicate over the telephone using text. TTY relay service forms part of Canada’s Message Relay Services (MRS) framework. crtc.gc.ca

A person using a compatible TTY device dials 711 to connect with a relay operator. The operator reads the caller’s typed messages aloud to the other party and types the spoken responses back to the TTY user. This allows both parties to hold a telephone conversation without needing to use the same communication method. Voice callers can also reach a TTY user through the relay service by dialling 1-800-855-0511. CRTC

A mandatory CRTC requirement

IXICA wholesale clients that provide local telephone or local VoIP services to customers in Canada—including resellers—must ensure that the required message relay services are available to their end-users. This is a regulatory obligation, not an optional service feature. Telecom Regulatory Policy CRTC 2018-466 confirms that local exchange carriers, resellers of local exchange services, and VoIP service providers must make MRS available 24 hours a day, seven days a week. crtc.gc.ca

Purchasing telephone services from an upstream carrier does not remove this responsibility. Telecom Decision CRTC 2006-12 specifically requires local exchange carriers to include the obligation to provide MRS access in their contracts or other arrangements with local VoIP service providers. CRTC

The requirement extends beyond 711 routing. The CRTC’s accessibility obligations cover both TTY relay service and IP relay service, including for fixed and nomadic local VoIP providers. IP relay allows users to communicate with a relay operator through an Internet-connected device instead of a traditional TTY. Simply enabling 711 dialling does not, by itself, satisfy the complete message relay requirement. CRTC

TTY/711 service through IXICA

IXICA provides TTY/711 relay service to wholesale clients, helping carriers and resellers make this accessibility service available to their customers.

Wholesale clients should coordinate with IXICA to arrange service, configure their telephone systems to route 711 calls correctly, and verify that access works for their end-users. Clients must also ensure that their broader relay obligations are addressed, including IP relay availability and accessible customer information about these services. The CRTC permits providers to fulfil their relay service obligations directly or through a third-party provider. CRTC

Contact IXICA to arrange TTY/711 service and confirm the provisioning requirements for your account.

IXICA is a Canadian telecommunications carrier and is required to protect customer, reseller, and end-user information in accordance with applicable Canadian privacy, telecommunications, and criminal law.

Unless disclosure is authorized by valid Canadian legal process, a specifically applicable statutory authority, verified customer consent, or the imminent-emergency procedure described below, IXICA will not disclose confidential customer or end-user information.

This response neither confirms nor denies:

• whether the identified telephone number, account, IP address, or other identifier is associated with IXICA;
• whether IXICA has responsive records, or
• whether a particular person or organization is an IXICA customer, reseller, or end user.

1. Imminent Emergency Requests

Where IXICA independently verifies an imminent or presently unfolding emergency that threatens the life, health, or physical security of an individual, IXICA will provide the limited basic subscriber or account information reasonably necessary to assist in addressing that emergency, to the extent permitted by Canadian law.

Once the emergency and requesting officer have been verified, the basic information provided may include, where available and legally disclosable:

• the name of the account holder or reseller associated with the identified service;
• the service or account address maintained in IXICA’s records;
• a listed telephone number;
• information identifying the reseller or service provider responsible for the service; and
• other limited identifying or contact information that IXICA determines is necessary and lawful to disclose in the circumstances.

IXICA frequently operates as an underlying wholesale carrier. As a result, IXICA’s records may identify a reseller, service provider, or business account holder rather than the individual end user. IXICA will provide only information actually maintained in its records and will not infer or certify an end-user identity that IXICA cannot independently verify.

PIPEDA permits disclosure without consent to a person who needs the information because of an emergency threatening an individual’s life, health, or security. Any disclosure remains subject to IXICA’s other applicable legal and regulatory obligations.

Information Not Ordinarily Provided Through the Emergency Procedure

Unless IXICA determines after legal review that a broader disclosure is both necessary and lawful to address the emergency, the emergency procedure does not include the following:

• call detail records or calling histories;
• IP-address attribution or IP-session history;
• SIP registration, authentication, or signaling logs;
• SMS or MMS metadata or content;
• fax, voicemail, or other stored communications;
• call recordings;
• detailed billing or payment records;
• passwords, authentication credentials, or security information;
• historical or prospective location information;
• live interception or ongoing monitoring, or
• broad records concerning related accounts, telephone numbers, or individuals.

The appropriate Canadian production order, warrant, authorization, or other legal process must be obtained for those records.

What Qualifies as an Emergency

The request must establish a specific, credible, and immediate threat to an identifiable person’s life, health, or physical security.

The following circumstances do not, by themselves, qualify as an imminent emergency:

• general investigative urgency;
• a risk that evidence may be deleted;
• an ongoing fraud or financial offence;
• threatened or continuing property loss;
• difficulty identifying a suspect;
• a risk that a suspect may flee;
• an approaching court or investigative deadline; or
• the fact that obtaining judicial authorization may require additional time.

Required Emergency Request Information

Emergency requests must be sent to:

Email: support@ixica.com
Telephone: 844-747-2729

The subject line must state:

EMERGENCY DISCLOSURE REQUEST — IMMINENT THREAT TO LIFE, HEALTH, OR PHYSICAL SECURITY

The written request must include:

1. The full legal name, jurisdiction, and address of the requesting agency.
2. The requesting officer’s full name, rank or title, badge or employee number, official email address, and direct telephone number.
3. A publicly verifiable agency switchboard or command center telephone number.
4. The investigation, occurrence, or case number.
5. The name or description of the person whose life, health, or physical security is threatened.
6. The specific facts establishing that the threat is imminent or presently unfolding.
7. An explanation of why there is insufficient time to obtain the appropriate judicial authorization.
8. The exact telephone number, account number, IP address, or other identifier involved.
9. The precise basic information requested.
10. An explanation of how the requested information is expected to prevent, reduce, or respond to the immediate threat.
11. The name and contact information of a supervising officer, watch commander, prosecutor, or other official who can confirm the request.
12. A secure method through which any approved information may be delivered.
13. A signed certification that the information supplied is accurate and that the request is being made for an official public-safety or law-enforcement purpose.

IXICA will independently verify the requesting officer and agency using publicly available or previously authenticated agency contact information. IXICA will not rely exclusively on the email address, telephone number, or contact information included in the request.

Requests that cannot be independently authenticated, do not establish an imminent emergency, or seek information beyond what is reasonably necessary will not be processed under the emergency procedure.

2. All Non-Emergency Requests

For all non-emergency matters, the requesting agency must provide the appropriate Canadian legal authority for the information being sought.

An informal request, law-enforcement letter, occurrence report, agency form, email, telephone call, or reference to subsection 7(3)(c.1) of PIPEDA does not, by itself, compel IXICA to disclose confidential customer information.

Although the Criminal Code permits officers to ask an organization to provide information voluntarily where the organization is not otherwise prohibited from disclosing it, such a request is not compulsory. The Supreme Court of Canada has held that PIPEDA does not itself create a police search or production power and that a simple police request was not lawful authority to obtain privacy-protected subscriber information.

The Supreme Court has also confirmed that both subscriber information associated with an IP address and the IP address itself may attract a reasonable expectation of privacy.

Except where a specific statute independently authorizes the requested disclosure, IXICA’s normal requirement is valid Canadian judicial process appropriate to the type of information requested.

3. Preservation of Records

Where there is a risk that relevant computer data may be deleted under IXICA’s ordinary retention schedule, a Canadian peace officer or public officer may issue a preservation demand under section 487.012 of the Criminal Code using Form 5.001.

The preservation demand should:

• be addressed to IXICA Communications Inc.;
• identify the issuing peace officer or public officer;
• identify the offence being investigated;
• specify the precise computer data to be preserved;
• identify the relevant telephone numbers, accounts, IP addresses, dates, and times;
• specify the expiry date;
• include any lawful confidentiality conditions; and
• contain the information and certification required by Form 5.001.

For a Canadian offense, a preservation demand generally expires 21 days after it is made unless it is revoked earlier. A peace officer or public officer may not issue a second preservation demand to IXICA for the same computer data in connection with the same investigation. A longer or renewed preservation requirement should therefore be supported by a preservation order or other appropriate judicial authority.

A preservation demand or preservation order:

• requires IXICA to protect specified existing computer data from deletion or alteration;
• does not authorize IXICA to disclose the preserved data;
• does not require IXICA to create data that did not exist when the demand or order was received;
• does not guarantee that data already deleted under the ordinary retention schedule can be recovered; and
• does not authorize live or prospective collection.

A separate production order, warrant, or other disclosure authority must be obtained before the preserved information can be produced.

Where information was retained only because of a preservation demand or order, the Criminal Code contains requirements governing the destruction of that additional preserved data when the preservation authority expires, is revoked, or is superseded by production or seizure.

A letter or email merely labelled “preservation request” will not be treated as a compulsory preservation demand unless it satisfies the applicable Canadian statutory requirements.

4. Production of Existing Records

To obtain existing records within IXICA’s possession or control, the requesting agency must obtain the Canadian production order, warrant, subpoena, or other legal authority appropriate to the records requested.

A general production order under section 487.014 of the Criminal Code may require a person to produce an existing document or prepare a document containing data that is within that person’s possession or control when the order is received.

Depending on the nature of the investigation and requested records, the appropriate authority may include:

• a general production order;
• a production order concerning specified dates;
• a production order to trace a communication;
• a transmission-data production order;
• a tracking-data production order;
• a search warrant;
• a subpoena or other court process;
• an interception authorization;
• an assistance order; or
• another order issued under applicable federal or provincial legislation.

The requesting agency is responsible for determining which legal authority is appropriate. IXICA cannot provide legal advice to an investigating agency or select the legal process on the agency’s behalf.

IXICA will produce only the information that:

• falls within the language of the applicable legal authority;
• is within IXICA’s possession or control;
• relates to the specified identifiers and date range; and
• can be located through a reasonable search of IXICA’s records.

IXICA will not expand a request for basic subscriber information into a production of call records, IP logs, message content, billing history, or other unrelated records.

5. Live Interception and Prospective Information

A production order for existing records does not authorize live interception, prospective monitoring, ongoing signaling capture, real-time location tracking, or the creation of a continuing data feed.

Requests involving live or prospective information must be supported by the appropriate Canadian warrant, interception authorization, tracking authorization, or other judicial authority.

Where technical assistance from IXICA is required to give effect to a valid authorization or warrant, the requesting agency should obtain an assistance order expressly describing the assistance required. Section 487.02 of the Criminal Code authorizes a judge or justice to order reasonably required assistance where an applicable interception authorization or warrant has been issued.

IXICA will not implement prospective surveillance, modify call routing, activate recording, create new logging, or establish a live data interface based solely on a production order for historical records.

6. Information That Must Be Included in the Legal Process

To avoid delay, the legal authority and accompanying correspondence should include:

• the correct legal entity: IXICA Communications Inc.;
• the issuing court, judge, justice, tribunal, or authorized official;
• the statutory provision under which the authority was issued;
• the court file number and investigation or occurrence number;
• the requesting officer’s name, badge number, agency, email address, and telephone number;
• the exact telephone numbers, accounts, IP addresses, or other identifiers;
• the precise beginning and ending date and time;
• the applicable time zone;
• whether daylight-saving time applies;
• for an IP inquiry, the exact date, time, time zone, protocol, and source port where applicable;
• the specific categories of information to be produced;
• the required production deadline;
• the permitted production format;
• the name of the officer or official to whom the records must be produced;
• a secure delivery method;
• any requested affidavit, certification, or records-custodian evidence; and
• any applicable confidentiality or non-disclosure authority.

Telephone numbers should be provided in full 10-digit or E.164 format. An IP-address request that lacks a precise date and time, time zone, and—where applicable—a source port may be technically incapable of identifying a unique session or subscriber.

Broad descriptions such as “all records,” “all associated accounts,” “all subscriber information,” or “all communications information” should be avoided unless each requested category is expressly authorized and reasonably defined.

7. Wholesale and Reseller Services

IXICA provides wholesale carrier services to telecommunications service providers, resellers, enterprises, and other organizations.

The party identified in IXICA’s records may therefore be

• an IXICA direct customer;
• a telecommunications reseller;
• another service provider;
• a business or organizational account holder; or
• an administrative or billing contact.

That party may not be the individual who used the telephone number, device, account, IP address, or communications service.

IXICA will distinguish, where possible, between the following:

• information maintained by IXICA;
• information supplied to IXICA by a reseller;
• network-generated records;
• billing or administrative records; and
• conclusions or inferences that cannot be established from IXICA’s records.

IXICA will not represent that:

• caller ID proves the identity of the caller;
• the account holder was the person who used the service;
• a reseller’s customer information has been independently verified by IXICA;
• a billing address is necessarily the location from which a communication originated; or
• a telephone number was used by one particular person throughout the requested period.

Where IXICA is only the underlying carrier and does not possess the end-user information sought, IXICA may identify the relevant reseller or service provider where legally authorized to do so. The requesting agency may then need to obtain separate legal process directed to that entity.

8. Confidentiality and Non-Disclosure

IXICA will comply with a valid Canadian non-disclosure order or other legally binding confidentiality requirement.

For a preservation demand, any confidentiality condition should be expressly included in the demand as permitted by subsection 487.012(5) of the Criminal Code. For production orders and related processes, the requesting agency may seek a non-disclosure order under section 487.0191 where disclosure could jeopardize the investigation.

A request in an officer’s cover letter asking IXICA not to notify a customer does not, by itself, create a binding non-disclosure obligation.

Where customer notification must be prohibited or delayed, the requesting agency should provide the applicable Canadian legal authority and specify the following:

• what IXICA is prohibited from disclosing;
• to whom the prohibition applies;
• the period during which the prohibition remains effective; and
• whether IXICA must be notified when the restriction expires or is revoked.

IXICA will comply with applicable statutory notification requirements. Any request that IXICA delay or omit a legally required notification must be supported by valid legal authority.

9. Submission and Service

Legal process should be sent to the following:

IXICA Communications Inc.
Attention: Legal and Regulatory Compliance
Email: support@ixica.com
Telephone: 844-747-2729
Address: 400-2075 Kennedy Road, Toronto ON M1T 3V3

Emergency requests must use the separate emergency contact information set out above.

Electronic delivery may be accepted for administrative intake and preliminary review. Acceptance of an electronic copy does not waive IXICA’s rights concerning:

• formal service;
• jurisdiction;
• defects in the order;
• the identity of the named recipient;
• scope;
• production format;
• the production deadline;
• confidentiality;
• costs; or
• legal review.

IXICA may request an original, certified copy, complete copy, or independently verifiable copy of any legal process.

10. Secure Production

IXICA will not ordinarily transmit responsive customer records through an unencrypted email attachment.

Approved records may be delivered through:

• an authenticated secure file-transfer service;
• an encrypted archive with the password communicated separately;
• encrypted physical media;
• a secure law-enforcement portal; or
• another mutually acceptable secure method.

IXICA may retain:

• a copy of the legal authority;
• the correspondence relating to the request;
• the exact records produced;
• the date and method of production;
• the identity of the recipient;
• file hashes or other integrity information; and
• a record of the personnel who collected, reviewed, approved, and transmitted the production.

11. Requests Requiring Clarification

IXICA may request clarification, correction, an extension, variation, or further legal authority where:

• the wrong legal entity is named;
• the requested identifier is incomplete or ambiguous;
• the date or time range is missing;
• the order seeks information outside IXICA’s possession or control;
• the order appears to require the creation of information that does not exist;
• the request combines historical production with prospective monitoring;
• the requested records exceed the apparent authority of the order;
• the request may capture unrelated customers or services;
• compliance is not technically possible by the stated deadline;
• the order conflicts with another legal obligation; or
• the information may be privileged or otherwise protected from disclosure.

Nothing in this response waives IXICA’s right to seek legal review or to apply to revoke or vary an order where permitted by law.

Once the appropriate Canadian legal authority has been received, authenticated, and reviewed, IXICA will respond in accordance with its terms and applicable Canadian law.

IXICA is subject to Canadian privacy, telecommunications, and criminal law. IXICA does not accept a subpoena, warrant, production order, court order, administrative demand, preservation letter, or informal disclosure request issued outside Canada, standing alone, as a compulsory Canadian legal process.

Except for a verified imminent emergency as described below, IXICA will disclose customer or end-user information only in response to valid Canadian legal authority that has been properly addressed and served on IXICA.

This response neither confirms nor denies that IXICA has a customer relationship with the person identified in your request or that IXICA possesses responsive records.

Imminent Emergency Requests

Where IXICA independently verifies an imminent or unfolding emergency that threatens the life, health, or physical security of an individual, IXICA will provide the limited basic subscriber or account information reasonably necessary to assist in addressing that emergency, where and to the extent permitted by Canadian law.

For this purpose, basic information is limited to the identity and contact information that IXICA is legally permitted to disclose for the specified service, such as the following:

• the account holder or reseller name;
• the service address, where available;
• registered contact information, where disclosure is lawful; and
• the identity of the reseller or service provider responsible for the end user.

IXICA frequently operates as an underlying wholesale carrier. As a result, IXICA’s records may identify a reseller or service provider rather than the ultimate end user. IXICA will disclose only information actually maintained in its records and will not infer, attribute, or certify an end-user identity that IXICA cannot independently verify.

The emergency disclosure procedure is limited to the minimum basic information necessary to address the immediate threat. It does not ordinarily include:

• call detail records;
• IP address or session logs;
• SIP registration or authentication information;
• historical calling or messaging activity;
• SMS, MMS, fax, voicemail, or other communications content;
• call recordings;
• location or tracking information; or
• broad account or billing histories.

Requests for those categories of information must follow the Canadian legal process described below.

An investigation is not considered an emergency merely because it is urgent, evidence could be deleted, a suspect may flee, an offence is ongoing, or financial or property loss may occur. The request must establish a specific and immediate threat to an individual’s life, health, or physical security.

Required Emergency Request Information

Emergency requests must be sent to:

support@ixica.com

The subject line must state:

EMERGENCY DISCLOSURE REQUEST — IMMINENT THREAT TO LIFE OR PHYSICAL SECURITY

The request must include:

1. The requesting agency’s full legal name, jurisdiction, address, and official website.
2. The requesting officer’s full name, title, badge or employee number, official email address, direct telephone number, and 24-hour callback number.
3. The applicable investigation or case number.
4. The name or description of the individual whose life, health, or physical security is threatened.
5. Specific facts demonstrating why the threat is imminent or presently unfolding.
6. An explanation of why there is insufficient time to obtain the appropriate Canadian legal process.
7. The exact telephone number, account number, IP address, or other identifier involved.
8. The precise basic information being requested.
9. An explanation of how the requested information is expected to prevent or reduce the immediate threat.
10. The name and contact information of a supervisor, prosecutor, or other agency official who can confirm the request.
11. A secure method through which any approved information may be delivered.
12. A signed certification that the information in the emergency request is accurate and that the request is being made for an official law enforcement purpose.

IXICA will independently verify the requesting agency and officer using publicly available or previously verified agency contact information. IXICA will not rely solely on the telephone number, email address, or contact information contained in the request.

Requests that cannot be independently authenticated, do not establish the required emergency, or seek information beyond what is reasonably necessary will not be processed through the emergency procedure.

All Non-Emergency Requests

For all non-emergency investigations, the requesting authority must use the applicable mutual legal assistance or other recognized government-to-government process so that Canadian authorities can obtain the appropriate Canadian legal authority.

The normal process is as follows:

1. The requesting law enforcement agency contacts its own country’s designated Central Authority.
2. The Central Authority submits the request to the International Assistance Group of the Department of Justice Canada through the applicable Mutual Legal Assistance Treaty, multilateral convention, letters rogatory process, or other recognized international assistance mechanism.
3. Canadian authorities review the request and, where legally justified, obtain the appropriate Canadian production order, warrant, preservation demand, preservation order, or other judicial authorization.
4. The resulting Canadian legal process is properly served on IXICA.
5. IXICA identifies and produces information within the exact scope of the Canadian legal authority.

Requests From the United States

U.S. federal, state, and local law enforcement agencies should submit requests through the:

United States Department of Justice
Office of International Affairs

Telephone: +1 202-514-0000

The requesting agency should ask to speak with an attorney assigned to the Canada team.

The Office of International Affairs serves as the U.S. Central Authority for mutual legal assistance matters and coordinates requests for evidence located in Canada with the Department of Justice Canada.

Requests From Other Countries

Law enforcement agencies outside the United States should contact their own country’s designated Central Authority.

That central authority may then coordinate with the following:

International Assistance Group
Department of Justice Canada
284 Wellington Street
Ottawa, Ontario
Canada K1A 0H8

Telephone: +1 613-957-4832
Email: Cdncentralauthority@justice.gc.ca

Countries that do not have a mutual legal assistance treaty with Canada should have their Central Authority contact the International Assistance Group to determine whether assistance may be available through letters rogatory, an administrative arrangement, a multilateral convention, or another recognized mechanism.

Preservation of Records

Where there is a risk that relevant records may be deleted under an ordinary retention schedule, the requesting agency should ask its Central Authority or Canadian law enforcement partner to obtain an appropriate Canadian preservation demand or preservation order without delay.

A preservation request issued directly by a foreign agency does not, by itself:

• constitute compulsory Canadian legal process;
• authorize IXICA to disclose information;
• require IXICA to preserve records indefinitely; or
• replace the need for a Canadian production order, warrant, or other disclosure authority.

Canadian law permits Canadian peace officers or public officers to issue preservation demands in support of qualifying investigations involving offenses under foreign law. The request should therefore be routed promptly through the appropriate Canadian authority.

Confidentiality and Customer Notification

Any request that IXICA refrain from notifying a customer, reseller, or affected individual must identify the applicable Canadian legal authority supporting that restriction.

A confidentiality direction, sealing direction, or non-disclosure instruction issued solely by a foreign court or foreign agency will not automatically be treated as binding Canadian legal authority.

IXICA will comply with any valid Canadian non-disclosure order and with all applicable Canadian notification, confidentiality, and privacy requirements.

Once valid Canadian legal process has been properly served, IXICA will review the request and respond in accordance with its terms and Canadian law.

Nothing in this correspondence waives IXICA’s rights concerning jurisdiction, service, scope, confidentiality, customer notification, reimbursement of reasonable costs, or legal review.